Most Hytale problems have quick fixes. Work through this guide before opening a ticket, and you will solve most issues yourself.
First checks
- Open the Console and read the most recent messages, errors usually point straight at the cause.
- Try a Restart from the panel.
- Check the CPU and RAM graphs, constant high usage means you need a bigger plan.
- Make sure the game and any mods are up to date.
Common problems and fixes
- Breaking changes between builds. Always back up your world before updating during early access.
- Players cannot connect. Confirm the server is started and players are on a compatible client build.
- Heavy performance use. World generation is demanding, choose a plan with room to spare.
Still stuck?
Open a support ticket and paste the error from your Console, along with your server name and 8Bit username. That helps us fix it quickly.
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