Service Level Agreement

Service Level Agreement (SLA) – 8Bit Hosting

Last updated: 16 June 2026

We are committed to keeping your servers online. This SLA defines our uptime commitment and what you receive if we fall short.

Game Server Hosting — Uptime Commitment

We guarantee 99.9% monthly uptime for all game server hosting plans. This is measured across our network infrastructure — excluding scheduled maintenance windows (announced at least 24 hours in advance) and circumstances outside our control (DDoS attacks beyond mitigation capacity, upstream datacenter failures).

You can track our live uptime at status.8bit-hosting.com.

VPS / VDS Hosting — Uptime Commitment

We target 99.9% monthly uptime for VPS/VDS network infrastructure. However, VPS/VDS availability is also dependent on our upstream infrastructure provider's own availability. In the event of an upstream provider outage beyond our control, our SLA credits will reflect only the portion attributable to our own network.

This SLA covers the network and hardware layer only — it does not cover:

  • Your operating system, applications, or services running inside the VPS/VDS
  • Issues caused by your own configuration or software
  • Reboots or maintenance you initiate

Automatic Service Credits

If we fall below the 99.9% monthly uptime guarantee, you automatically receive account credit — no need to ask:

Monthly Uptime Credit
99.0% – 99.9%5% of that month's invoice
95.0% – 98.9%10% of that month's invoice
Below 95.0%25% of that month's invoice

Credits are applied to your account balance within 5 business days of the end of the affected calendar month.

Exclusions

  • Scheduled maintenance (announced 24h in advance via Discord and status page)
  • Issues caused by your own server configuration, plugins, mods, or software
  • Force majeure events (natural disasters, major upstream outages beyond our control)
  • Free trial services
  • Upstream infrastructure provider outages (VPS/VDS only — beyond our direct control)
  • Suspensions resulting from AUP violations

How Credits Are Calculated

Uptime is measured as: (total minutes in month − downtime minutes) ÷ total minutes in month × 100. Downtime is defined as the service being unreachable for more than 5 consecutive minutes, as logged on our status page.

Contact

If you believe you are owed a credit and it has not been applied, open a ticket in Discord or email support@8bit-hosting.com.

Info

Once payment is completed, the amount you have selected will be credited to your account balance, enabling you to renew your services or place new orders.

How much do you want to add?