Service Level Agreement (SLA) – 8Bit Hosting
We are committed to keeping your servers online. This SLA defines our uptime commitment and what you receive if we fall short.
Uptime Commitment
We guarantee 99.9% monthly uptime for all game server hosting plans. This is measured across our network infrastructure — excluding scheduled maintenance windows (announced at least 24 hours in advance) and circumstances outside our control (DDoS attacks beyond mitigation capacity, upstream datacenter failures).
You can track our live uptime at status.8bit-hosting.com.
Automatic Service Credits
If we fall below the 99.9% monthly uptime guarantee, you automatically receive account credit — no need to ask:
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.9% | 5% of that month's invoice |
| 95.0% – 98.9% | 10% of that month's invoice |
| Below 95.0% | 25% of that month's invoice |
Credits are applied to your account balance within 5 business days of the end of the affected calendar month.
Exclusions
- Scheduled maintenance (announced 24h in advance via Discord and status page)
- Issues caused by your own server configuration, plugins, or mods
- Force majeure events (natural disasters, major upstream outages beyond our control)
- Free trial services
How Credits Are Calculated
Uptime is measured as: (total minutes in month − downtime minutes) ÷ total minutes in month × 100. Downtime is defined as the service being unreachable for more than 5 consecutive minutes, as logged on our status page.
Contact
If you believe you are owed a credit and it has not been applied, open a ticket in Discord or email support@8bit-hosting.com.
8Bit Hosting