Refund Policy – 8Bit Hosting
We want you to feel completely confident when you order with us. If the service isn't right for you, we'll make it right.
72-Hour Money-Back Guarantee
You may request a full refund within 72 hours (3 days) of your initial purchase, provided:
- You have not used excessive server resources (sustained high CPU/RAM for more than a few minutes)
- You have not violated our Acceptable Use Policy
- The issue is not resolvable by our support team
Refunds are processed back to your original payment method (Stripe or PayPal) within 3–5 business days.
When Refunds Are Not Available
- After 72 hours from the original purchase date
- Renewals and recurring billing cycles (only the initial purchase is covered)
- Accounts suspended for AUP violations or fraud
- Services where significant usage has occurred
- Free trial conversions where the trial was already used
How to Request a Refund
Open a support ticket in our Discord server or email support@8bit-hosting.com with your order ID and reason. We aim to respond within 24 hours.
Service Credits
For outages covered by our Service Level Agreement, we issue automatic account credits rather than cash refunds. See the SLA page for details.
8Bit Hosting