Terms & Conditions

Last updated: 16 June 2026

1. Introduction

These Terms & Conditions ("Terms") govern your use of all services provided by 8Bit Hosting ("we", "us", "our"), including game server hosting and Virtual Private Server / Virtual Dedicated Server (VPS/VDS) hosting. By purchasing or using any of our services, you ("you", "the customer") agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Service Overview

8Bit Hosting provides:

  • Game Server Hosting — hosted game servers including Minecraft, Garry's Mod, and other supported titles, managed by 8Bit Hosting.
  • VPS / VDS Hosting — unmanaged Virtual Private Servers and Virtual Dedicated Servers delivered via our infrastructure partner. You receive full root access and are solely responsible for the operating system, software, and all activity on the server.

All services are provided on a best-effort basis. See our Service Level Agreement for our uptime commitment.

3. Account Requirements

  • You must be at least 16 years old, or have written permission from a parent or guardian.
  • You are responsible for maintaining the security of your account and login credentials.
  • You must not share your account or allow unauthorised third parties to use your service.
  • Any activity performed under your account is your responsibility.

4. Payments & Billing

Full details are in our Billing & Payment Terms. In summary:

  • All prices are in GBP (£) and include VAT where applicable. Services are billed in advance on the cycle selected at checkout.
  • Payment must be received before service activation or renewal.
  • Failure to pay by the due date may result in suspension and, after a grace period, termination.

5. Refunds

We offer a 72-hour money-back guarantee on first-time purchases, subject to the conditions in our Refund Policy. Renewals are non-refundable.

6. Acceptable Use

Your use of our services is subject to our Acceptable Use Policy (AUP). Violation may result in immediate suspension or termination without refund.

7. Resource Limits

Each plan includes specified CPU, RAM, storage, and bandwidth allocations. You agree not to intentionally circumvent or exploit these limits. We reserve the right to throttle, restrict, or suspend services that negatively impact other customers or our infrastructure stability.

8. Backups & Data

Game Server Hosting

  • Automated backups are provided as part of your plan but are not a substitute for your own backups.
  • We are not responsible for data loss caused by user error, plugin conflicts, corruption, or hardware failure.
  • Upon service termination, data may be deleted after 7 days.

VPS / VDS Hosting

  • We do not provide automated backups for VPS/VDS services. You are solely responsible for maintaining your own backups.
  • Optional snapshot functionality may be available as a paid add-on; details will be shown in your control panel if available.
  • We are not liable for any data loss on VPS/VDS services regardless of cause.
  • Upon termination, all server data is permanently deleted.

9. Uptime & Availability

We commit to 99.9% monthly uptime for our network infrastructure, as detailed in our Service Level Agreement. For VPS/VDS services, uptime is additionally subject to the availability of our upstream infrastructure provider. Scheduled maintenance, user-side issues, and force majeure events are excluded.

10. VPS / VDS Specific Terms

Root Access & Responsibility

VPS/VDS customers receive full root/administrator access. You are solely responsible for:

  • All software installed, configured, and operated on the server.
  • Keeping your operating system and applications patched and secure.
  • All activity originating from your server's IP address.
  • Ensuring all software is properly licensed.

We do not provide OS-level or application-level support for VPS/VDS services.

Abuse Response Obligation

If we receive an abuse complaint relating to your VPS/VDS (for example, your server is being used in a DDoS attack, sending spam, or distributing malware), we will notify you and you must respond and resolve the issue within 24 hours. Failure to respond or resolve within 24 hours will result in your server being suspended. This obligation exists because our upstream infrastructure provider imposes the same 24-hour requirement on us.

Data Location

VPS/VDS servers are hosted in data centres within the European Union (Germany unless an alternative region is selected at checkout). By using these services, you acknowledge that your data and your end-users' data may be processed and stored in Germany and are subject to applicable EU data protection law (including GDPR).

Sanctions Compliance

You must not use our VPS/VDS services if you are located in, or providing services to entities in, a country subject to UK, EU, or US government sanctions. We reserve the right to terminate services immediately if sanctions obligations require us to do so.

IP Address Disclaimer

IP addresses are assigned and may be shared across our infrastructure provider's network. We cannot guarantee the reputation of any assigned IP address. We are not liable for issues caused by pre-existing IP reputation problems.

Network Fair Use

Inbound traffic is unmetered. Outbound traffic is subject to fair use; in cases of exceptionally high or disruptive usage we reserve the right to throttle your connection.

11. Support

Details of what we support and how to contact us are in our Support Policy. For VPS/VDS, support covers infrastructure-level issues (server unreachable, network outages). We do not provide support for operating system configuration, software installation, or application troubleshooting.

12. Cancellations & Termination

  • You may cancel your service at any time through your account dashboard or by contacting support.
  • No refunds are issued for unused time unless covered by our Refund Policy.
  • We reserve the right to suspend or terminate services for violation of these Terms, the AUP, or abusive behaviour toward our staff — immediately and without notice in serious cases.
  • For VPS/VDS: upon termination, all data stored on the server is permanently and irreversibly deleted.

13. Liability

To the fullest extent permitted by applicable law:

  • We are not liable for loss of data, revenue, profits, or any indirect or consequential damages arising from your use of our services.
  • Our total aggregate liability shall not exceed the amount you paid us in the 30 days prior to the event giving rise to the claim.
  • For VPS/VDS services, we are not liable for any consequences arising from the actions of software you install or operate on your server.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms at any time. We will notify customers of material changes via email or our Discord server. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

16. Contact

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Once payment is completed, the amount you have selected will be credited to your account balance, enabling you to renew your services or place new orders.

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