Privacy Policy

Last updated: 6 June 2026

1. Who We Are

8Bit Hosting ("we", "us", "our") is the data controller responsible for your personal information. We provide game server hosting services at 8bit-hosting.com.

Contact for data protection matters: support@8bit-hosting.com

2. What Information We Collect

We collect only the information necessary to provide our services:

  • Account data: username, email address, and password (stored as a one-way hash — we never see your plain-text password)
  • Billing data: payment records and invoice history (card details are processed directly by Stripe or PayPal — we never store your card number)
  • Technical data: IP address (for security and fraud prevention), browser type, and basic usage logs
  • Communications: support tickets and messages you send us
  • Analytics data: anonymous usage statistics via Google Analytics

We do not collect sensitive personal data such as health, financial history, or biometric data.

3. Legal Basis for Processing (UK GDPR)

  • Contract performance: to create and manage your account and deliver the services you have purchased
  • Legal obligation: to comply with financial record-keeping and fraud prevention requirements
  • Legitimate interests: to keep our platform secure, prevent abuse, and improve our services
  • Consent: for non-essential cookies and analytics (you may withdraw consent at any time)

4. How We Use Your Information

  • Create and manage your hosting account
  • Process payments and send invoices
  • Provide customer support
  • Send important service notifications (e.g. maintenance alerts, suspension warnings)
  • Maintain the security and integrity of our platform
  • Improve our website and services through anonymised analytics

We do not sell your personal data, and we do not use it for marketing without your explicit consent.

5. Who We Share Your Data With

We share data only where necessary with trusted processors under appropriate data processing agreements:

We do not transfer your personal data outside the UK/EEA without appropriate safeguards in place.

6. Data Retention

  • Active accounts: retained for as long as your account is active
  • Closed accounts: billing records are kept for 7 years (legal requirement); other account data is deleted within 90 days of closure
  • Support records: retained for up to 2 years
  • Security logs (IP logs): retained for up to 6 months

7. Your Rights Under UK GDPR

You have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — ask us to delete your data (subject to legal obligations)
  • Restriction — ask us to limit how we use your data
  • Portability — receive your data in a machine-readable format
  • Object — object to processing based on legitimate interests
  • Withdraw consent — for any processing based on consent (e.g. analytics cookies)

To exercise any of these rights, contact us at support@8bit-hosting.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint

8. Cookies

We use cookies for essential site functionality and anonymous analytics. For full details, see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect your data, including encryption in transit (TLS/HTTPS), restricted access controls, and regular security reviews. No online service is completely risk-free.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable law. We will notify you of material changes via email. The "Last updated" date at the top reflects the most recent revision.

11. Contact

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