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VPS & VDS Guide

How to Set a Custom PTR / Reverse DNS Record

A PTR record maps your VPS IP back to a hostname. This is important if you run a mail server, as many spam filters reject email from IPs without a matching PTR record.

Before you start

Make sure your domain already has an A record pointing to your VPS IP. The PTR and A records must match — e.g. if your IP is 1.2.3.4, then mail.yourdomain.com must have an A record pointing to 1.2.3.4.

How to request a PTR update

  1. Log in to the Server Portal
  2. Click Manage on your server
  3. Scroll down to the rDNS / PTR card
  4. Enter the hostname you want (e.g. mail.yourdomain.com)
  5. Click Request PTR Update

Our team is notified and will update the PTR record in the provider panel. This usually takes a few hours. PTR changes can take 24–48 hours to propagate globally.

Verifying your PTR record

dig -x YOUR_SERVER_IP +short\n# or\nnslookup YOUR_SERVER_IP

The output should return the hostname you requested.

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